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faqs.
In-stock orders typically ship within 7 business days, while preorders typically ship within 7–10 business days as incoming inventory arrives. Preorders are fulfilled in the order they were placed, with in-stock orders taking priority.
We ship Monday through Friday from our Florida warehouse using UPS Ground. Delivery times vary depending on your location, and you'll receive an email with tracking information once your order ships.
If you need your order for a specific event or holiday, we recommend ordering at least one month in advance to allow for processing, shipping and possible carrier delays.
Part of the experience of our mail mystery boxes is opening items that are unknown to
us. Once these packages are opened, that experience can no longer be experienced by
anyone else. Therefore, all sales are final, and we do not offer any refunds, returns, or
exchanges.All sales are final. However, cancellation requests submitted before an order ships may be considered on a case-by-case basis. If approved, a 5% transaction fee will be deducted from the refund.
Once an order has shipped, it cannot be canceled. Please email info@fundelivered.com as soon as possible if you need assistance.
Our mystery boxes are intended for adults ages 18 and older. Because we pack all packages blindly without opening or inspecting their contents, we cannot guarantee that every item will be appropriate for children. Some packages may contain adult-oriented products or other items unsuitable for minors. For this reason, customers must be at least 18 years old to purchase our boxes and we recommend adult supervision when opening them around children.
Yes, millions of packages every day are unclaimed, or deemed undeliverable for reasons such as a wrong address, no forwarding address, being delivered to the wrong address, or just simply never picked up from the postal carrier in the given time frame.
Along with customer returns, these packages are not general mail. They are a collection of return-to-sender packages from various online retailers for the above reasons, and therefore the property of those companies.
Most unclaimed and returned packages are auctioned off to the highest bidder, and
luckily, we were able to secure contracts with various suppliers that allows us access to
these packages.If your order appears to be lost or was marked delivered but you haven't received it, please email us at info@fundelivered.com with your order number so we can help.
We may need to open an investigation with UPS to determine what happened. If UPS confirms that your package was lost or misdelivered, we'll work with you to resolve the issue.
Please note that packages stolen after a confirmed delivery are not covered by UPS shipping insurance. We recommend contacting UPS and filing a police report if you believe your package was stolen.
We currently ship via UPS Ground to physical addresses within the continental United States only. We do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes or international destinations.
We do not offer expedited shipping or local warehouse pickup.
Please fill out our collaboration form and someone from our team will get back to you in 3-5 business days.
Just about anything and everything! Previous customers have discovered electronics, gadgets, clothing, shoes, jewelry, beauty products, toys, games, books, home décor, tools, personalized items and even some pretty unusual surprises!
Our boxes are packed completely blind, and inventory changes constantly. We cannot guarantee specific items, brands, categories, sizes, condition or value. Some items may be inexpensive, damaged, defective, incomplete or missing parts.
Think: if you've seen it for sale online, there's a chance something like it could end up in a mystery package!
While we do not recommend buying our boxes to resell the contents for a profit, people
have found some valuable items. Instead, we encourage our customers to focus on the
fun experience with an opportunity to find some treasures inside!No. Because our boxes are packed completely blind, we cannot guarantee the retail or resale value of the items inside.
Some packages may contain valuable treasures, while others may contain inexpensive or unusual items. The price of a mystery box does not guarantee that the contents will have an equal or greater retail value.
Our boxes are intended to provide a FUN mystery experience, with the chance to discover unexpected treasures along the way!
Nope! That's part of the mystery! Our boxes are packed completely blind, so we cannot accommodate requests for specific items, brands, sizes, colors or categories.
Every box is packed using our current inventory, which changes constantly. You never know what surprises you'll unwrap!
Both boxes contain 7–10 mystery packages. Our Standard Box includes packages ranging from mini to standard sizes, while our Plus Box includes packages ranging from mini to plus sizes.
The difference is in the range of package sizes, not a guaranteed difference in merchandise value. Since we pack blindly, we cannot guarantee the contents or value of either box.
lifecycle of a mail package
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